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Terms & Conditions

Introduction

These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

You must be at least 14 years of age to use this website. By using this website and by agreeing to these terms and conditions you warrant and represent that you are at least 14 years of age and above.

This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to Laundify’s use of cookies in accordance with the terms of Laundify’s privacy policy / cookies policy.

About Laundify

Laundify is Nigeria leading online laundry and cleaning service. We provide premium on-demand laundry service through mobile and web booking replacing the need for your local laundry man. We pick, wash and deliver your clean laundry to your door step. While customers can schedule pickup online, you can book laundry service at any of our experience centres nationwide.

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Laundry Suitability

By using our service, you agree that your clothes are suitable to be washed in water and pre-dried (or dried completely) using machine dryer or Sun Exposure.  We cannot be responsible for any damage to clothing that is not suitable for this standard laundering process Similarly, we reserve the right to refuse to service items that we feel will be hazardous to our staff, such as items heavily soiled with human or animal waste. This is for the health and safety of our team.

Damaged Laundry

We will do everything we can to avoid damaging your laundry. Unfortunately there are limitations to what we can do. For example, we don’t have time to check your pockets to see if you have left anything in them. Therefore, we can’t be held responsible if something left in your laundry (like lipstick, chewing gum, or a pen) causes any damage. Similarly, if you call and tell us that you left your favorite bracelet, or anything else, in your pocket, we can’t guarantee that we will find or return it.

All laundering processes, regardless of how gentle, cause normal wear and tear on clothing. As a result, we cannot be responsible for any wear and tear of laundry, including loss of buttons, fading, fatiguing, holes, or abrasions. Similarly, we reserve the right to decline cleaning any particular piece of laundry if we think it will lead to trouble.

Payment Terms:

1. Laundify does not provide printed bills for online bookings, and invoices will be sent by e-mail only on registered email id.

2. Customer will be charged twice the amount of regular order for any express delivery.

3. Customer has to pay the entire amount after successful delivery of order.

4. Customer can buy a prepaid plan for which amount can be paid by cash or cheque. In case customer choose to pay by cheque, plan will only be effective after realization of cheque.

6. Tax will be charged over and above the rates mentioned in the website.

7. Prepaid plans are valid only at the location where the customer was at the time of buying the prepaid plan.

Cancellation / Refund Policy:

1. Any extra amount paid by customer for retail order can be refunded by the company if customer ask.

2. Balance available in “Prepaid” plans are non-refundable and can not be transferred to any other customer.

3. User can cancel at any time before actual pick-up. No cancellation charges will be levied

4. In case company deny to process any article because of any reason, the order amount for that article will be refunded to retail customer or will be added to prepaid balance for prepaid plan customer.

5. If customer wants to cancel the order because of any reason, then the request for cancellation has to be placed within 2 hr of pickup of articles.

6. Once order is punched and processed, order can’t be cancelled.

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License to use website

Unless otherwise stated, Laundify and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages [or laundify] from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

• republish material from this website (including republication on another website);
• sell, rent or sub-license material from the website;
• show any material from the website in public;
• reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
• edit or otherwise modify any material on the website; or
• redistribute material from this website [except for content specifically and expressly made available for redistribution].

Where content is specifically made available for redistribution, it may only be redistributed within your organisation.

User content

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

You grant to Laundify a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media.  You also grant to Laundify the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or Laundify or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

Laundify reserves the right to edit or remove any material submitted to this website, or stored on Laundify’s servers, or hosted or published upon this website.

Notwithstanding Laundify’s rights under these terms and conditions in relation to user content, Laundify does not undertake to monitor the submission of such content to, or the publication of such content on, this website.

No warranties

This website is provided “as is” without any representations or warranties, express or implied.  Laundify makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, Laundify does not warrant that:

  • this website will be constantly available, or available at all; or
  • the information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind.  [If you require advice in relation to any [legal, financial or medical] matter you should consult an appropriate professional.]

Indemnity

You hereby indemnify Laundify and undertake to keep Laundify indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Laundify to a third party in settlement of a claim or dispute on the advice of Laundify’s legal advisers) incurred or suffered by Laundify arising out of any breach by you of any provision of these terms and conditions[, or arising out of any claim that you have breached any provision of these terms and conditions].

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